Privacy Policy

1. Introduction

This Privacy Policy explains how Prospec AV ("we", "us", "our") collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or interact with our services.

We are committed to protecting your privacy and handling personal information in accordance with applicable privacy laws in Australia, including the Privacy Act 1988 (Cth) where applicable.

By using our website, you agree to the practices described in this Privacy Policy.

2. What Information We Collect

We may collect personal information including:

Full name
Billing and shipping address
Email address
Phone number
Order and transaction details
Payment confirmation details (processed securely by payment providers)
IP address and browser/device information
Website usage data and analytics
Communications you send to us

We do not store full credit card details.

3. How We Collect Information

We collect information when you:

Place an order
Create an account
Subscribe to emails or marketing
Contact us by email, phone, or website form
Browse our website
Participate in promotions or surveys

Some information may be collected automatically through cookies and analytics tools.

4. How We Use Your Information

We may use your personal information to:

Process and fulfil orders
Arrange shipping and delivery
Provide customer support
Send order confirmations and updates
Process refunds or warranty claims
Improve website performance and user experience
Detect fraud or misuse
Send promotional communications (where permitted)

5. Marketing Communications

If you opt in, we may send promotional emails about products, offers, or updates.

You may unsubscribe at any time using the unsubscribe link in emails or by contacting us.

6. Payments

Payments are processed by secure third-party payment providers. We do not directly store full payment card details.

Those providers may collect and process your information under their own privacy policies.

7. Shipping Providers

To deliver your orders, we may share necessary details such as your name, delivery address, phone number, and email address with freight or courier providers.

8. Cookies and Analytics

Our website may use cookies and similar technologies to:

Remember preferences
Enable shopping cart functionality
Measure website traffic
Improve site performance
Deliver relevant advertising

You can manage cookies through your browser settings. Disabling cookies may affect website functionality.

9. Third-Party Services

We may use third-party platforms such as:

Website hosting providers
Payment processors
Email marketing platforms
Analytics providers
Advertising platforms
Shipping integrations

These third parties may store data in Australia or overseas.

10. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no online transmission or storage system can be guaranteed 100% secure.

11. Data Retention

We retain information only as long as reasonably necessary for:

Fulfilling orders
Accounting and tax obligations
Warranty and returns records
Legal compliance
Legitimate business purposes

12. Access and Correction

You may request access to personal information we hold about you, or request corrections if inaccurate.

To make a request, contact us using the details below.

13. Overseas Disclosure

Some third-party service providers may store or process information outside Australia.

Where practical, we aim to work with reputable providers that maintain appropriate privacy safeguards.

14. Children's Privacy

Our website is not directed to children under 18 years of age. We do not knowingly collect personal information from children.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions take effect when published on this website.

16. Contact Us

For privacy enquiries, requests, or complaints, please contact:

Westec Distribution - sales@westec.com.au